Terms and Conditions

General Store Policy

• No cancellations on already placed orders. 
• No switching/swapping items on already placed orders, that applies to orders that have not been shipped. 
• Sale items are final sale.
• Please take you time entering contact information. If you enter the incorrect information, it may not be caught in time, resulting in another shipping charge to correct the issue.
• We are not able to answer emails about restocks. Please join the email mailing list to be notified when restocks are made. 
• Discount codes cannot be combined on orders. Any discount codes must be applied on the order at the time of purchase.  Discounts will not be applied after an order has been completed. If you experience a problem with a discount code, contact us before you place your order @kweenstreetaccessories@gmail.com.
• You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact us via email immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance can not be added. 
• Damage, caused to lashes by applying, wearing, or cleaning,  is not covered for replacement.   

SHIPPING    

• Please allow 2-3 business days (not including weekends or holidays) for items to ship. All orders are shipped Monday through Friday (excluding holidays). A tracking number will be emailed to you once your order is shipped. USA delivery is within 3-5 business days after the order ships. Please also check with your local post office after 10 days as the package may be held there. Longer delays may apply if you did not enter your full and complete shipping address.  
• If you have made your payment with an e-check through PayPal, your order will not be shipped until the payment has cleared. 
• If you have NOT received a tracking number after 3 business days, please check your junk/spam then email us to inquire about your order. If you have any questions, please contact kweenstreetaccessories@gmail.com. Please include your full name and order number for faster service.  
• Once you have received a tracking number for your order, any issues or concerns regarding the shipment must be handed through the Postal Service, as the order is now in their possession. 
• If a shipment is showing as "DELIVERED" with your tracking number, you will need to contact your post office, as that is a delivery issue, and we would not be able to correct a delivery issue. Delivery issues (including damage, theft, and misdeliveries MUST be handed through that Postal Service. 
• If you have had issues with the postal service, we strongly encourage you to add insurance to your shipments. You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact us via email immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance can not be added.   

RETURN AUTHORIZATIONS    

• In the event that you have received an incorrect item or a damaged item, you will have to notify us via email within 3 days of delivery. We will provide you with a return shipping label. The item must be shipped back within 3 days or the return will become invalid. We will not reprint return labels after the 3 day period. If you are unable to send the item back, you will need to notify us within the 3 day period following the return label being sent to you.  

LASH EXCHANGES    

• No exchanges on lash purchases, unless you have received a damaged or defective lash.  
• In the event you receive a defective lash, you must contact us within 3 days of receiving your order to resolve the issue. You will be eligible to exchange the lash for the same style, provided the lashes have not been worn or had glue applied to the lash band. (Worn/used lashes will not be considered damaged, and are ineligible to be considered for exchange.)